Unable to pay to become a member

[drcole]

I am trying to pay online but it never prompts payment info and doesn't allow me to continue. Trying to become a paying member.

[Wayne]

I think Zyphen (Matt) our membership director, is out of town. He usually checks in from time to time when he is out of town. Are you trying to use PayPal? I will try to help as best I can. Just let me know how you are trying to pay. Matt will walk you through it as soon as he can if I can not help.

Edited May 13, 2019 by Wayne

[drcole]

17 hours ago, Wayne said:

I think Zyphen (Matt) our membership director, is out of town. He usually checks in from time to time when he is out of town. Are you trying to use PayPal? I will try to help as best I can. Just let me know how you are trying to pay. Matt will walk you through it as soon as he can if I can not help.

I dont even reach a page to input paypal info, I printed out the sheet to fill in and it offers a method of sending in a check so I may just go that route, I just dont carry a checkbook with me lol

[zyphen]

If you are logged in, you should be able to go to the Store, or under Home > Join Us > JOIN NOW (link at the bottom of the main information on the page. 

From there you should be able to click on the blue "Individual" membership, or the green "Family" membership buttons and it will show you the membership product screen where you can add the membership to your cart.

Once you have clicked "Add to Cart", you should see a checkout button which will make sure you are signed in, and take you through to PayPal to complete the payment.

 

Let me know if you have any difficulties with that.

 

Thanks,

 

Matt.

[drcole]

47 minutes ago, zyphen said:

If you are logged in, you should be able to go to the Store, or under Home > Join Us > JOIN NOW (link at the bottom of the main information on the page. 

From there you should be able to click on the blue "Individual" membership, or the green "Family" membership buttons and it will show you the membership product screen where you can add the membership to your cart.

Once you have clicked "Add to Cart", you should see a checkout button which will make sure you are signed in, and take you through to PayPal to complete the payment.

 

Let me know if you have any difficulties with that.

 

Thanks,

 

Matt.

 

I'm able to add it to my cart and everything, when I select confirm and pay it pops up as a red alert that reads"There was an error processing the payment. Please try a differnt method or contact us for assistance." I never have a chance to add a payment method, am I missing something??

[zyphen]

I see the error now, checking with the forum vendor and paypal for resolution.

 

Thanks,

 

Matt.

[drcole]

I combated this issue by sending the application and a check to the listed address. Hope this all works!!

[zyphen]

Thank you, we are still working on resolving the issue which seems to be with PayPal.

 

Thanks, 

 

Matt.

[drcole]

Any update?? I sent me check 2 weeks ago and it hasn't yet been cashed nor do I show as a member

[drcole]

So I just received my check back in the mail as the address listed on the application is not a good address. What do I do at this point?? Really trying to do my best to join the club but I’m not getting a lot of help.

[zyphen]

Drcole,

 

Sorry to make this so complicated. We just checked the mailbox this morning and didn't find your check (which makes sense since it was returned to you). Our mailing address is:

 

Southwest Florida Marine Aquarium Society 

6900-29 Daniel's Pkwy

Fort Myers, FL 33912

 

I am sending you a PM shortly with my phone number so we can resolve ASAP.

 

Thanks,

 

Matt.